Originally started in the Buffalo, New York area during the great depression in 1929, D. H. Berry Inc, formerly known as Berry Electric, has continued to serve our local Western New York customers through the years with hard work, long hours, and the belief that we could fix just about anything!
A family business that has been passed on from one generation to the next, we know the value of standing behind our work and our word. Today, just as we have for the last 80 years, we strive to be the last contractor you need to call! Whether you need to repair your furnace, get a new heating system installed, tune-up your home air-conditioning unit, or get a home energy audit you will always receive our complete and professional, honest opinion.
While we are proud of our tradition of serving customers, we know it is important to stay current with modern heating & cooling systems and equipment. Our technicians and installers are fully insured, NATE certified clean & neat with over 25 years experience. We are also proud members of the Better Business Bureau, the Refrigeration Service Engineers Society, the Building Performance Institute (A Gold Star Accredited Contractor), and we are a certified NYSERDA contractor.
GreenHomes America is the single unbiased source more homeowners turn to for improving the comfort, livability, air quality, safety, durability and energy efficiency of their homes. And in the process they increase the resale value of their homes.
Techs were very good and great knowledge with what they did. Explained each part of the units they were installing. They cleaned up after they were done. I would recommend them for their service. ( installed our air and furnace )
Professional, knowledgeable, friendly, polite, helpful, efficient, effective. True QUALITY WORKMANSHIP and BUSINESS
I couldn't be more pleased to have chosen this company for my ductless air conditioning purchase and install. They knew exactly what units I needed to fit my space for the desired heating/dehumifying/cooling effect. I am so happy with the end result and the clean, professional work done. As an added bonus was the installers were great with my curious cats!
My experience using D. H. Berry for a fairly substantial residential project was exceptional! I highly recommend them for your project!
I learned about Doug (D. H. Berry) from a referral by our basement contractor. Based on that, I got a quote from D. H. Berry and three well-known HVAC companies in the southtowns (Hamburg/OP) for a project that involved moving our furnace and hot water heater about 20 feet from the center of the house to one side (to create a large open space for a finished basement), coming up with a solution to provide more hot water for our family of six, and making sure we future proof.
Doug gave it a lot of thought, came up with a solution that seemed the most efficient (to my mind) and he came in right in the middle on pricing.
Steve and Eric did the work: they installed a new Rheem 75gal water heater and a new Rheem 85K BTU furnace with 1/2hpwr blower. They also installed both units 20 feet over from where the original units stood
There was a lot of duct work, resizing of main trunk, upgrading of exhaust piping, and other work that needed to be done, and everything turned out beautifully. This was a full 4 day job.
I also hired Doug and his team to return a few weeks later to run an additional cold air return and a few vent runs in the basement after framing was complete on that project (ducts run down to floor rather than just in ceiling). Again, the work was exceptional.
This was one full day job, with an initial visit to make sure they had the right materials.
First, while Doug and the other companies said it would not be a problem, I had reservations about moving the furnace from the center of the house. My reservations were not warranted, however, as the bigger blower and resized trunk line provides more CFM out of all my ducts than ever before. In retrospect, this was a no-brainer and I should have done it earlier.
Second, moving the water heater extends the time it takes to get hot water to my second-floor fixtures. It’s not a huge deal, but I’ll be looking closely at installing an under-the-sink hot water recirculating pump in the near future. I asked Doug and his team if they would install one on the water heater, but they were reluctant as they hadn’t had good luck with them. They told me to ask a plumber for a second opinion. Again, I appreciated the honestly.
Third, the flammable vapor sensor (FVS) on the Rheem water heater has poor quality control. You can read about this several places online. Steve and Eric had a sensor go bad right after the initial install, and then the second sensor went out about a week later – I didn’t love finding this out at a 5am shower. Doug came out that same day to install another new sensor and also give me a new backup. Since we are in the southtowns and typically not in Doug’s service area, the same day response was greatly appreciated.
Fourth, my only real complaint is that I got charged $120 to run a new thermostat wire (5-wire). This literally took Eric 5 minutes (I was with him when he did it). I understand it’s just a standard charge (I actually didn’t say anything to Doug about it) and we lucked out on how easy it was to drop the wire to the basement without drilling or having to fuss with the wire, but that is a line-item cost I would like to see decrease substantially.
So … it’s been about three and a half weeks since Doug came to replace the water heater sensor (about 4 since installation) and the new units have been working flawlessly.
Highly recommend D. H. Berry – I’ll be using them for major HVAC projects I have in the future (like upgrading my A/C unit)!
This is my 2nd time using DH Berry, quick reliable service and I would refer them to anyone interested in AC installation. They even used my old laundry shoot for cold air return on 2nd floor. That was their idea, shows they think about what is best for their customer