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Jack R arrived at my house during the time Design Air Inc confirmed. He was extremely thorough, explained the work as he was removing my gas stove parts. Very knowledgeable and informative about my Vermont Casting Stove and parts. He performed a full maintenance and everything was super clean after he left. Great job and thank you for your professionalism.
Great service, friendly and more importantly knowledgeable. Mick took the time to get the job done and explain what the issue was and how to make sure it wasn't going to reoccur. Mick made sure that prior to leaving we were satisfied with his work. Clean, efficient, and effective.
John R. was a great technician, at least assuming my water heater doesn't blow up. I had Design Air come at least 3 times to replace 2 parts before John came and my bill was already around $1,000. I had confidence in his work because he showed me the part that was defective whereas the other technician apparently assumed it was the sensor and the next time, the water pump. He had replaced those 2 parts but my water was still steaming hot out of the faucet! I don't believe that all 3 parts were defective. I think John found the culprit and, as a result, I think he's the best diagnostician.
Always professional, great service. I have used Design Air for at least 5 years. I have found the company and their technicians to be professional, capable and honest. I would recommend using them as I always appreciate the service experience I get with them. Craig H was my technician last time and he was on time and explained everything to me. Great Job!
Mick K. from Design Air did a great job diagnosing and fixing our gas fireplace. Arrived on time, explained everything he was doing, tested the obvious (and cheaper) possibilities first, and rapidly had us warm and toasty again! Also a pleasant person to chat with!