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I have been using Design Air for 10 years for my Heating and Air Conditioning. When an issue came up with my shower and i needed a plumber I thought I would give them a call. I could not be more pleased. Jack was terrific. He is very professional, friendly, courteous, knowledgeable and neat. He took the time to explain the issue and provided me with several solutions. He was able to answer all of my questions. I will definitely call again if faced with a plumbing issue.
Bill Y was professional, did his job completely, didn't try to sell me anything extra, and worked quickly. He was great.
Design Air may be a bit pricey, but they are well worth it. They do a great job and they stand behind their work. I've used them many times and they are always great.
Jack came to the house tonight and explained exactly what the issue was. Basically it the fact the Mitsubishi wall unit registered my downstairs at a higher temperature than the heat was on causing the heat not to kick in. I thought the heat wasn’t working but it was my lack of knowledge.
He explained everything and tested each zone. Took his time. I’m in a service business as well and appreciated Jack’s thorough explanation.
EB is an excellent service business and would recommend them to anyone.
Thank you Jack.
Called Design Air at 5pm because AC was not cooling.. They dispatched Jack Rome who arrived at 6pm (amazing and in a heat wave)
Jack did a diagnostic survey, checked attic and thermostats and the outside compressor. He was efficient, highly competent . Determined that the Freon needed a charge & did so and within an hour we were cooled down. He advised of the benefit of a Freon line dye test to be sure there was no physical leak. He was not doing a “sales” job. He explained everything he doing and why in a way that a non-tech could understand.He was extremely pleasant to deal with.
He’s a great addition to the Design Air team.
11/18/20Today Jack returned to examine whether the Freon dye test disclosed any leaks. It did not. He spent at least a half hour in the cramped attic checking the line with a blue light. Then went outside to the compressor and checked it out as well. Always professional, informative and thorough.
Design Air remains an excellent company with great customer service and friendly, knowledgeable technicians - I’ve been using them for years and they’ve been great. Today Dan quickly corrected a problem with my heating system today - he was a very friendly, very knowledgeable and pleasant person. He had my boiler working properly very quickly and I’m very happy with the service. Thank you very much.