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Tom's Mechanical service representative, Frank, came within a half hour of the emergency call on our heating unit that was not working on the coldest day in at least 2 years. While he was not able to repair it, Frank was very professional in his analysis of the problem and told us that the unit was working fine, it was an electrical issue and that we needed to contact an electrician. We appreciated Frank's honesty and professionalism. If an issue pops up again in the future, we will definitely contact Tom's Mechanical, Inc. After our experience this time, we trust them to be honest and trustworthy.
You can’t go wrong with these guys. I appreciate the professionalism from everyone we’ve dealt with. I have an 81 year old home and the air conditioner/heater has never run better since Tom’s has been overseeing it! Give them a call- you won’t regret it!
I was a victim of the recent ( 2021 ) freeze and had a water line to my kitchen sink rupture. Getting a plumber was almost impossible. I called Toms Mechanical, and through very good time management and dispatch perfection, they were able to get to me in under 24 hours. The Plumbers who showed up were ready to fix my pipe, had all the parts they needed, did the job with one visit, were very professional, showing up in masks and booties even. They were in and out in under 20 minutes, and the call was complete with no call back required. The price was very fair, and I would HIGHLY recommend them.
Well Tom is installed a new train air conditioner for me in 2014 and my experience was very positive at that time. Since then my new air conditioner, along with radiant barrier in the attic, has drastically decreased my electric bill, so mission accomplished. Last night I noticed it wasn’t cooling at all and I dread the thought of spending the night without air-conditioning. But it wasn’t that bad. We made it through OK. So early in the morning I called Tom’s to see if they could get someone out to take a look at it for me. I said certainly through a chat session that I had, which was very convenient and quick. The problem was they said it would probably be this afternoon before they could get someone out. So I pulled out all the fans and got them ready for a hot day. Low and behold at 10:30 AM I got a call saying Joshua was on his way. Praise the Lord. As it turned out, it was nothing but a inexpensive part that he had on him and replaced it quickly. The price was very reasonable and I was happy it wasn’t more. Joshua was great, he even laughed at my jokes. And just performed perfectly. I would suggest for anyone who is afraid of air conditioner service to call Tom’s. I don’t believe there will be disappointed. Thanks guys
Tom's Mechanical has always given great service to us at Lamar Baptist! They always diagnose the problem and fix it quickly. All of the techs they have are very professional, however Anthony is the best they have at Tom's. He is always courteous and knowledgeable about any issue. There has never been a problem he cannot fix. One of the best employees at Tom's!