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Well Tom is installed a new train air conditioner for me in 2014 and my experience was very positive at that time. Since then my new air conditioner, along with radiant barrier in the attic, has drastically decreased my electric bill, so mission accomplished. Last night I noticed it wasn’t cooling at all and I dread the thought of spending the night without air-conditioning. But it wasn’t that bad. We made it through OK. So early in the morning I called Tom’s to see if they could get someone out to take a look at it for me. I said certainly through a chat session that I had, which was very convenient and quick. The problem was they said it would probably be this afternoon before they could get someone out. So I pulled out all the fans and got them ready for a hot day. Low and behold at 10:30 AM I got a call saying Joshua was on his way. Praise the Lord. As it turned out, it was nothing but a inexpensive part that he had on him and replaced it quickly. The price was very reasonable and I was happy it wasn’t more. Joshua was great, he even laughed at my jokes. And just performed perfectly. I would suggest for anyone who is afraid of air conditioner service to call Tom’s. I don’t believe there will be disappointed. Thanks guys
From the first call to the last moment this company did everything they promised. Our new system is very quiet. Thanks Again👍
Frank Morine was an excellent tech and did a first class job. I have been using Tom's for more than a decade. Always timely excellent service and workmanship.
We appreciated the professionalism and well thought out plan to service our AC. Eric diagnosed the problem, came back with Luis to add an air return and change the drip pan. Made sure I was happy with the location of the air duct/grate. Very nice and considerate guys.
LONG REVIEW!! Our house was built in 1999 and had a very basic Goodman AC, Coil and Heater system. We have had at least three compressors replaced and a coil over the last 18 years through our home warranty company. In September 2018, we finally decided to replace our outdoor compressors and coils. Something this expensive required prayer and research. Using Angie's List, I contacted five different local DFW contractors. Since I am in sales for over 20 years, I can read through salespeople/companies really quick. To me the sales person is the face of the company and the product. Two companies didn't bother coming to the house, but chose to email their bids...bad move!
Of the various companies/sales people, Kevin Kulesza with Tom's Mechanical is the only salesperson who approached the sales process with sincere integrity, professionalism, expert guidance and made it clear his company has the expertise to ensure I have a great install. and support. I did my research on Tom's Mechanical and I was impressed. We all see the companies advertised on TV but to me the best advertisement is satisfied customers.
Steve worked with me to ensure I had the financing with Wells Fargo and we agreed on the Trane system. Kevin was so good and I trusted Tom's so much that I agreed to replace my furnaces as well (an easy up sell, once trust is established)! Kevin was on vacation during a weekend and responded to my text messages that we chose his company.
When the crew arrived to the install, it was amazing to watch this team with two big trucks disassemble the old system and then install the new units. Each individual were like members of the Navy Seals....each experts and very personable! I am very pleased with the work done by Tom's Mechanical and highly recommend them over any other company in the Dallas Fort Worth area.
By the way three companies who provided bids for my business followed up with me, after the units were installed! One company asked if it was the price that made the difference as to why I selected Tom's and I said, "no, it was not the price, it is the people!" Thanks Kevin for an awesome job working with me from being a prospective customer to someone who has a system in production!