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Reliable. Louise arrived early and performed well. Very knowledgeable. Took pictures of what he found in the attic system and outside (in the freezing and rainy weather) units. Great annual check up program. Good company and great service guy. Warranty work performed without question. Nice to have a trustworthy company to work in our home. Thank you, Tom's Mechanical!
Tom's did a great job installing our system and came out two times over a 4 month period to troubleshoot our complaints about some unusual noises that ultimately were not related to the new system at all. They were prompt, never charged us for the troubleshooting calls and had a very good, helpful attitude.
ULTRA QUICK RESPONSE & COMPLETED AC REPAIR ON A SUNDAY EVENING! TRULY AWESOME!!
Our main AC unit stop working late yesterday (after 5pm on a Sunday) it was still over 100 outside and the temperature inside was climbing rapidly. I called Tom’s Mechanical, as well as several other companies who also advertise 24/7 emergency service. Luis Gil from Tom’s Mechanical called me within a few minutes to let me know he could be there within about 45 minutes (wow).
Luis arrived early (another WOW most of us don’t see from service appointments), he was dressed in a clean pressed uniform, was polite, professional and pleasant, and got right to work. He diagnosed and fixed the problem and while doing so found a capacitor that was close to failure (reading at 80% below it’s rating on the meter). I asked him to replace that as well and am certain it avoided a future outage and problem.
This was as good an experience as a person can have (when the AC is out and it’s 100 outside)! I highly recommend Tom’s Mechanical and their tech Luis Gil. I will definitely be a customer of Tom’s in the future and will recommend them to my friends and neighbors....and I hope I can request Luis as my tech for future needs.
PS: only one other company of the several that I called even returned my phone call and they called back while Luis from Tom’s was already packing up his truck to leave after having successfully completed the needed repairs. Needless to say I let the call go to voicemail. Hats off to Luis and Tom’s for an excellent customer experience and a job well done!!!!!!
Excellent contractor. Finished 2 hours early on a complete HVAC replacement project. Had a new Trane 5 ton XV18 system installed and it works flawlessly. I would highly recommend this company to anyone.
We have used Tom's Mechanical for about 1 year. We just had them come out to check our A/C system and found out we had to replace it. Even though this can be a hard and stressful process, Tom's has made it smooth and stress free. Kevin came out and did all of the estimate work with us and patiently answered all questions we had. The team came out today to fix everything and all installers, Ramiro, Jesse, and Vicente are more than friendly and professional. Ramiro was who we communicated with mostly today and he was polite and thorough the entire time. Jesse walked us through the new thermostat and showed us everything there was to know about it, TOUCHSCREEN! So high tech! The whole team worked efficiently and were communicating with us all through the process. I am so glad that we have a company who is trustworthy and who we are able to rely on when things like this happen. We have had the best experience with them, will continue to use them, as well as recommend them to all friends and family.
Overall, I would say that Tom's number one priority is customer service and it makes a world of difference!
Thank you so much Tom's Mechanical!!!!!!