For over 60 years, homeowners throughout the Puget Sound area have come to know us for providing the best-in-class service they deserve. When you choose Washington Energy, you're choosing a reliable, experienced partner to make your home great.
In 1957, Ballard native H. “Vern” Olson opened Northwest Water Heater Exchange, a family business providing timely tank replacement and exceptional customer service.
Over the years, the business expanded to installing heating, cooling, windows, doors, and siding, and became a top home improvement contractor.
GreenHomes America is the single unbiased source more homeowners turn to for improving the comfort, livability, air quality, safety, durability and energy efficiency of their homes. And in the process they increase the resale value of their homes.
Washington Energy Services has done a phenomenal job with our huge siding project. In the past 2 years, they have also done great work replacing our furnace, adding air conditioning, and replacing our hot water heater. Always the most professional, from the initial estimate to the planning phase to the construction on site. Every project we got multiple bids from other companies and with every project, we hired WES. I highly recommend this company for any home project.
We had a bit of a complex situation and the WA Energy team, including the CEO, went all out to get the work done in a timely fashion. The quality of their install is top notch and we very happy with the responsiveness and urgency with which they completed the project. We found their pricing to be competitive as well. Highly recommended! Many thanks to their entire crew: Jon, Phil, Will, Ronan, Gary, Adam, and Craig Jr..
Professional, knowledgeable, courteous, and friendly. We had one issue, the original measurements taken by their sales rep for the surround were incorrect. Their customer service rep troubleshot the problem and had us a new one in one day. When they ran into an electrical problem, the supervisor was there within the hour. We had great service. We love our new fireplace gas insert.
Disappointing is the best word to describe my overall experience with this company. My furnace went out the first day of the snowstorm in January. I thought it was because it was in the 20s outside and my furnace wouldn't keep up with the extreme cold. However, my Nest kept saying it was in the mid-50s inside my house for days. I finally did a quick Google search furnace people and Washington Energy Services was highly rated and it was just down the street from my house so I thought it would be prompt and quick service. I called and got a same-day house visit to see what is wrong with my furnace. They were able to diagnose the problem and said they would order the part and call me for a follow-up visit to install said product. I got a call the next day saying that the technician didn't acquire all the information needed and another technician had to come out and confirm the part to be replaced. Because of my work schedule and the weekend they had to come out 5 days later. Both technicians were nice and I asked the 2nd technician how long it would take and he couldn't say because he said the part could be sitting on the shelf or they may have to order it. A few days went by and I heard no response so I went ahead and called and they said the part is scheduled to arrive on February 3, about 2 weeks later. I was a bit surprised and the lady on the phone could care less that I had to do without heat for 2 more weeks. February 3 rolled by and so did Feb 4 and Feb 5. I had to leave the country for a 2-week vacation to Australia and New Zealand so I had to have my roommate take care of the furnace while I was gone. He was able to get in touch with them and the part was delayed for another week or so. I came back from overseas and still no heat and still no word from Washington Energy Services. I finally got a call on February 20, 17 days after the first expected delivery date of the product. I WAS WITHOUT HEAT FOR OVER A MONTH. What if I had a newborn in the house? What if I were elderly? What if I was a school or government office or small business? Do you expect someone to live without heat for a whole month in the middle of winter? It would have been nice to know that it could take weeks or months to get my furnace fixed. I've been left with a very sour taste of Washington Energy Services and I would look into another company in the future for my furnace needs.
**UPDATE: I received a call the next day from a manager who sincerely apologized for the less than stellar service and didn't want me to leave with a sour taste of Washington Energy Services in my mouth and offered a free maintenance check next year and to look into how they can improve their business practices. I do appreciate them reaching out to me and I am willing to give them another shot.
You won't find a company more dedicated to customer satisfaction and quality service than Washington Energy Services. Well worth requesting a free quote from them.